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- Guest Service
We hold ourselves to a high standard when choosing an item to add to our online portfolio. We guarantee that your Shake Shack items will be free of any manufacturing or product defect. We inspect every item included in your purchase for quality and accuracy before it is packaged and shipped. If there is a quality issue with your order, you may return it in new condition with the original packaging for a refund or exchange of the same item. Understandably, once your order has entered the production phase, we are unable to accept cancellations or changes.
We want your order to be just the way you envision it so please review all of your information before submitting your order. You are always welcome to contact us at 800.797.1005 if you have questions regarding products, before placing your order.
If you find that there is a quality issue with your order, please contact our Customer Service Department at 800.797.1005 for detailed return policy information and instructions. Customer Service is available Monday through Friday 8AM to 5 PM EST.
All refunds and exchange requests must be made within 14 days of receipt.
Please ensure that item is returned in "NEW" condition.
For your protection, we suggest that all items being returned at our customer's expense be sent by a traceable carrier. Remember to include a copy of your packing slip in the shipment.Please return your order, with packing slip to:
Shake Shack Returns
498 Conklin Avenue
Binghamton, NY 13903